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Control Number: 404.02.01.001 Version: 3.0 Title: Food Service Management Page Number: 11 of 12 compliance with the guidelines delineated by this SOP by way of periodic site visits , formal annual audits , and regular, on-going communication with the facility food service authority(ies). Annual Audits The food service operation at eac h IDOC-operated facility is audited annually, at a minimum, for compliance with all IDOC food service-related policies, SOPs, and memorandums; as well as Idaho Food Code requirements. The dietary services manager must conduct on-site audits, which are an assessment of food service operations based on:  IDOC food service-related policies and SOPs  National Commission on Correctional Health Care (NCCHC) standards  American Correctional Association (ACA) standards  Idaho Food Code requirements  Idaho Statutes Within 30 days of the on-site review, audit findings must be communicated to the lead food service authority, the IDOC quality assurance manager, facility head, division chief, and IDOC deputy director. If applicable, the facility food service authority, in collaboration with the facility head, must prepare a corrective action plan that describes the actions and timelines to correct any deficiencies found. This plan must be completed and submitted to the dietary services manager within 30 days of receipt of the audit report. The dietary services manager provides guidance to the food service authority as needed to assist with corrective action implementation, as well as conducts follow-up reviews if necessary, to ensure that corrective actions have been implemented satisfactorily and in accordance with the approved plan timeline. 13. Food Service Satisfaction Surve y The dietary service manager must conduct an annual survey of up to 25% of the inmate population, to determine the level of satisfaction with food services. The survey includes inmates from both IDOC-operated facilities and contract beds . Findings are reported by individual facility and for the IDOC as a whole and made available to staff and inmates. The dietary services manager analyzes the survey for over-arching themes and potential areas for improvement, both facility-specific and for the IDOC as a whole, and develops a plan of action if required to address areas of concern. 14. Records Retention The facility food service authority is responsible for maintaining all hard copy documentation as part of this SOP for a minimum of 24 months following the doc umentation date. All electronic records pertaining to this SOP must be maintained on the food services ‘P’ drive. Archived documentation that is more than 24 months old may be retained by the dietary services manager, separate from the food services ‘P’ drive. REFERENCES Idaho Code, Title 39, Chapter 16, Section 39-1604, License Requirements for Food Establishments