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Control Number: <br />316.04.01.001 <br />Version: <br />1.4 <br />Title: <br />Grievance and Appeal Procedure for <br />Offenders: Probation and Parole <br />Page Number: <br />8 of 12 <br /> <br />Functional Roles and <br />Responsibilities Step <br />Tasks <br />CIS steps are in bold <br />Review Authority 9 <br />In the CIS, locate the ‘grievance’ tab, and enter <br />information into the ‘grievance detail’ screen. <br />• Open the grievance and select the ‘level 2’ radio <br />button. <br />• Enter the ‘returned from level 2’ date. <br />• In the ‘grievance disposition’ box, select ‘granted’, <br />‘denied’, or ‘modified’. <br />• In the ‘level 2 response’ section, record your <br />finding, and save the data. <br />• Email the grievance coordinator to inform him that <br />you have completed your review. <br />Grievance Coordinator 10 <br />In the CIS, ‘grievance detail’ screen: <br />• Open the grievance, and select the ‘level 2’ radio <br />button. <br />• Enter the ‘sent to offender’ date. <br />• Print two (2) copies of the grievance. <br />• Forward a copy to the offender (see section 7 of this <br />SOP); and <br />• File the other copy. <br />Note: Ensure that the ‘sent to offender’ date is the actual <br />date the grievance is forwarded to the offender in <br />accordance with section 7. <br /> <br />Note: As a reminder to step 2, when the grievance was <br />completed by the non-supervising district, the non- <br />supervising district’s grievance coordinator shall email the <br />supervising district’s grievance coordinator that the <br />grievance is completed. The supervising district’s <br />grievance coordinator shall then print from the CIS a <br />copy of the grievance and file it with the Grievance and <br />Appeal Form that has the original signature. Both forms <br />shall be filed in a locked filing cabinet in the district <br />manager’s office and maintained in accordance with <br />section 8 of this SOP. <br />For further assistance with CIS, see your designated CIS super user. <br />5. 13BProcedures for Filing an Appeal <br />If the offender is not satisfied with the review authority’s response to the grievance (see <br />section 4), the offender may file an appeal using the following process steps: