Non-emergency Healthcare Requests and Services

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Control Number: 401.06.03.037 Version: 5.0 Title: Non-emergency Health Care Requests and Services Page Number: 3 of 5 Idaho Department of Correction • Establishing and monitoring applicable contract medical provider policy and procedure to ensure that all elements of this SOP and NCCHC standard P-E-07 are accomplished as required. • Evaluating policy, procedure, NCCHC standards, and other information, to include inmate concerns or grievances, workload statistics and continuous quality improvement studies, and adjusting scheduling and staffing accordingly to ensure that the frequency and duration of sick call is sufficient to meet the health needs of the inmate population. In addition, in conjunction with the facility medical director, or designee, the health services administrator, or designee, will be responsible for: • Training staff and establishing applicable contract medical provider policy and procedure and systems of control to ensure that healthcare staff is appropriately trained to perform the duties described in this SOP. Facility Head In conjunction with the health services administrator, or designee, the facility head will be responsible for ensuring that non-healthcare staff does not make determinations regarding whether an inmate shall receive healthcare services. STANDARD PROCEDURES 1. Guidelines Note: The contract medical provider is responsible for supplying and providing any forms indicated in this section. Note: Security Staff must not have access to requests for health assistance. • Inmates must have the ability to request healthcare attention on a daily basis. Requests for health assistance (whether medical, dental, or mental health) must be received, reviewed, documented, and acted upon by qualified healthcare professionals. The inmate’s health complaint must be triaged, treated, and referred based upon the healthcare professional's clinical evaluation. Non-healthcare staff must not determine whether an inmate receives healthcare attention. • All areas of inmate living, segregated and non-segregated, must have access to request healthcare on a daily basis. The process for this will vary from institution to institution and must be delineated in applicable contract medical provider policy and procedure. All changes to applicable contract medical provider policy and procedure must be reviewed and approved by the health services director, or designee, prior to implementation. • Requests for ”sick call” can be done by submitting a Health Service Request (HSR). Each HSR will be received daily and triaged within twenty four hours of receipt, seven days a week. If open sick call is used an inmate has the opportunity, daily, to go to medical at an established time, with their completed HSR, to be evaluated by a QHCP. The process for this will vary from institution to institution and must be delineated in applicable contract medical provider policy and procedure. All changes