Non-emergency Healthcare Requests and Services

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Control Number: 401.06.03.037 Version: 5.0 Title: Non-emergency Health Care Requests and Services Page Number: 5 of 5 Idaho Department of Correction ♦ Two or more recent contacts are made for the same health complaint. 2. Compliance Compliance with this SOP and all related Department-approved protocols will be monitored by the health services director, or designee, by using various sources to include: this SOP, clinical practice guidelines, routine reports, program reviews, and record reviews. The health services director, or designee, must conduct two audits a year (or more frequently as desired based on prior audit results). The audits must consist of monitoring applicable contract medical provider and IDOC policy and procedures, applicable NCCHC standards, and the review of a minimum of fifteen individual records. DEFINITIONS Clinical Setting: An environment in which an examination or treatment room is appropriately supplied and equipped to address a patient’s confidential healthcare needs. Contract Medical Provider: A private company under contract with the Department to provide comprehensive medical, dental, and/or mental health services to the incarcerated inmate population. A contract medical provider may include private prison companies and other entities under contract with the Department to operate the Idaho Correctional Center (ICC) and other out-of-state facilities housing Department inmates. Daily: Seven days per week, including holidays. Health Services Administrator: The contract medical provider employee, or designee, who is primarily responsible for overseeing the delivery of medical services in an Idaho Department of Correction (IDOC) facility. Health Services Director: The Department employee, or designee, who has oversight and primary responsibility for auditing and monitoring services provided by the contract medical vendor. Providers’ Clinic: A clinic for sick call, which is held by a qualified health professional. Qualified Health Care Professional: A physician, physician assistant, nurse practitioner, nurse, dentist, mental health professional, or other health professional who — by virtue of his education, training, credentials, and experience — is permitted by law (within the scope of his professional practice) to educate, train, evaluate, provide services, and care for patients. REFERENCES National Commission on Correctional Health Care (NCCHC), Standard P-E-07, Non- Emergency Healthcare Requests and Services – End of Document –