Telephones and Electronic Communications - Resident

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Control Number: 503.02.01.001 Version: 9.0 Title: Telephones and Electronic Communication Systems: Resident Page Number: 11 of 18 Idaho Department of Correction • The process if the attorney wants to request adding an additional number to the non- monitored list Suspected Misuse of Resident/Attorney Telephone Call Privileges If a staff member has reason to believe that a conversation or call violates IDOC or facility rules, jeopardizes the facility’s secure and orderly operation, or that a crime has been or may be committed, the staff member must immediately report it to his manager or facility head or designee. The staff member must describe how the information was obtained. The manager or facility head or designees must discuss the issue with the prisons division chief or designee (see SOP 604.02.01.002, Attorney and Professional Staff Access to Residents, for further information). The prisons division chief or designee may take action, to include, but not limited to, one or more of the following: • Advising the attorney that violating IDOC or facility rules may result in his telephone number being blocked from receiving calls from the RCMS • Terminating telephone calls between the resident and the attorney by having the telephone number(s) blocked • Reporting the matter to the appropriate authorities, including law enforcement Electronic Communication System Attorney communications using email, digital photograph, and video messaging are not privileged, are archived and may be reviewed. 9. Levels of Staff Access The RCMS and ECS have the following levels of access: System Administrator Full system access with the ability to perform all functions, services and applications associated with the RCMS or ECS system at all other levels. System administrator access is limited to the contract administrator, the intelligence coordinator, and others as specifically approved by the prison division chief or deputy chief or designee. Site Administrative Site Administrative access includes monitoring and investigator level 1 access plus the ability to reset personal identification numbers (PIN) and personal access numbers (PAN), reset name recording, and restrict RCMS and ECS access. Access to PIN-PAN is for basic functions such as managing PINs, restricting PAN, and restricting calls to a personal telephone number at the owner’s request. Monitoring Monitoring includes PIN-PAN, PREA, telephone call monitoring, and ECS monitoring. In addition, can monitor recordings at all sites, monitor live calls, forward live calls, review calls from all sites, view notes made on individual calls.