Telephones and Electronic Communications - Resident

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Control Number: 503.02.01.001 Version: 9.0 Title: Telephones and Electronic Communication Systems: Resident Page Number: 2 of 18 Idaho Department of Correction 12. Information Security ....................................................................................................14 13. Release of RCMS and ECS Files ................................................................................15 14. Interception of Suspicious Telephone Calls or Email Activity .......................................16 15. RCMS and ECS Recording Retention .........................................................................16 16. Requests for Blocking and Unblocking Access ............................................................17 Definitions ...........................................................................................................................17 References ..........................................................................................................................18 BOARD OF CORRECTION IDAPA RULE NUMBER 503 Telephones POLICY CONTROL NUMBER 503 Use of Telephones by Residents PURPOSE The purpose of this standard operating procedure (SOP) is to establish rules and procedures for monitoring and recording resident telephone calls using the IDOC resident call management system (RCMS) and electronic communications system (ECS) to include rules regarding privileged communications between a resident and an attorney. RESPONSIBILITY IDOC Leadership The director of the IDOC, chief of the management services division, and chief of the prisons division or their designees are responsible for implementing this SOP in their respective areas of responsibility. Chief of the Prisons Division The chief of the prisons division is responsible to designate a staff member to serve as the prisons intelligence coordinator assigned to the special investigation unit. Chief of the Management Services The chief of management services or designee is responsible for: • Providing oversight of the applicable vendor contracts. • Identifying a contract administrator. • Ensuring that the telephone vendor installs telephone-monitoring software that informs the caller and recipient (a) from what facility the call originates, and (b) that the telephone call may be monitored and recorded. • Ensuring that the ECS vendor uses security filters and provides notices to the public and residents regarding rules and procedures. • Ensuring all authorized attorney telephone numbers are properly configured as privileged and are not recorded as explained in section 8, Attorney Telephone Calls.