Telephones and Electronic Communications - Resident

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Control Number: 503.02.01.001 Version: 9.0 Title: Telephones and Electronic Communication Systems: Resident Page Number: 6 of 18 Idaho Department of Correction Note: The following are permitted: Written content of a sexual nature, publications that do not feature nudity, but contain nudity illustrative of medical, educational, or anthropological content may be excluded from this definition. 5. Censored or Discarded Electronic Content The ECS automatically screens all electronic content for key words and phrases and for any attachments. Any electronic communication which contains key words or phrases or which has an attachment(s) is automatically flagged and held for IDOC staff review before it can be delivered to its intended recipient. Each facility must have adequate staff assigned to and responsible for reviewing all held electronic communications. When reviewing electronic communication content, reviewing staff must only discard those emails or attachments that violate content rules in this SOP. If an email’s content is permitted but an attachment is not, only the prohibited attachment is discarded and the balance of the email and other attachments, if any, are delivered electronically to the resident. However, if the email’s content is prohibited but the attachment would otherwise be permitted, limitations of the ECS require that the email and the attachments be discarded. Each facility’s assigned ECS staff has the responsibility to review all flagged electronic communications for content and to ensure that no contraband or prohibited content is allowed to be sent through the ECS. If contraband or prohibited content is identified, the assigned ECS staff member making the determination must follow the process set forth below, including completion of the Electronic Mail Contraband and Denial Form and delivering the form to the resident. In addition to the staff completing a hard copy of the Electronic Mail Contraband and Denial Form, the ECS automatically notifies the resident when electronic content has been discarded. The resident is not refunded for discarded content. Members of the public receive only the electronic notice that content was discarded and the public is not refunded for discarded content. Any electronic communication that is censored or discarded due to content remains stored on the ECS. After six months, content and emails may be archived by the ECS but are still accessible to IDOC staff by contacting the ECS provider. Contraband--Electronic Communications Functional Roles and Responsibilities Step Tasks Assigned Staff 1 Within five business days, access the ECS to review all held or flagged electronic communications. 2 View each digital photo or greeting card and watch each VideoGram to determine if any of the content is prohibited.