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Control Number: 406.02.01.001 Version: 3.0 Title: Commissary Page Number: 4 of 5 Idaho Department of Correction 6. Delivery of Commissary Items Delivery Schedule The commissary contractor, in conjunction with the IDOC, must develop and maintain the delivery schedule for each facility; providing a weekly delivery at each facility. The delivery schedule must be communicated annually (or anytime there is a change) by the contractor to each facility representative. The facility representative works with the contractor in the event revisions are needed to the commissary delivery schedule due to security needs, holidays, and other facility needs. Delivery Processes Deliveries are made directly to each inmate in the housing unit dayroom or directly to the cell if appropriate. Deliveries made at the cell must be through the utility port, which security staff unlock and relock. Spec ial delivery arrangements must be made for inmate workers and other workers temporarily released from their living areas. At the time of delivery, each inmate must review the entire order to ensure it is complete, sign the accompanying receipt, and return said receipt to the commissary contractor’s delivery agent. Electronic Items The commissary contractor must deliver electronic items in their original packaging to facility property office. Property officers must ensure that such electronic items are in good working order, and properly engrave such items, before delivery to the applicable inmate. At the time electronic items are delivered by IDOC property staff to an inmate, the inmate must review the items, sign the receipt and give the receipt back to the property officer. The property officer must return all receipts back to the contractor within three days of delivery of the items to the inmate. Once an inmate signs for an electronic item, it is considered the inmate's property and any repairs needed are done under the terms of the manufacturer’s warranty. (See section 7 for further instruction.) Order Errors Inmates must review their commissary order at the time of delivery to verify accuracy. In the event the inmate identifies an error (such as a missing item or unwanted substitution), the inmate must bring such error to the attention of the contractor's delivery agent at the time of the delivery. The delivery agent verifies the error and notes the errors on the receipt at that time. When necessary to correc t errors, the contractor must issue credits to the inmate’s account or provide replacement product. Refused Orders An inmate may refuse an order at the time of delivery only if the plastic delivery bag is unopened and only at the time of delivery. Any refused order must be returned to the contractor’s delivery person and the inmate’s account must be credited. 7. Warranty Claims and Repairs The inmate must work directly with the manufacturer for any warranty repairs . Any item under warranty can be sent to the property officer to be shipped to the manufacturer at the inmate’s expense.