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Table of Contents <br /> <br /> Introduction 2 <br /> General Guidelines <br /> - Card Issuance 3 <br /> - Work Group Card Issuance 3 <br /> - Account Maintenance 3 <br /> - Card Usage 3 <br /> - Vendors Not Accepting MasterCard 4 <br /> - Limitations and Restrictions 4 <br /> - Lost or Stolen Cards 4 <br /> - Termination of Employment 5 <br /> Authorized Purchases 5 <br /> - Grant Purchases 5 <br />Unauthorized Purchases 6 <br /> - Grants 6 <br />Ordering Process 7 <br /> Reconciliation and Payment <br /> - Receipt Retention/Record Log 8 <br /> - Reconciliation of Purchases 8 <br /> - Disputed or Fraudulent Charges 9 <br /> Sales and Use Tax 10 <br /> Common Questions and Concerns 10-12 <br /> Appendices <br /> I - Cardholder Application <br /> II - Cardholder Account Maintenance Form <br /> III -Sample Record Log <br /> IV - Dispute Form <br /> V - Declaration of Forgery or Unauthorized Use <br /> VI -Cardholder User Agreement <br /> VII – Restricted MCC – Merchant Category Codes <br /> VIII - Record of P-Card Activity, No Receipt Available Form <br /> IX - Grant Purchase Pre-Approval <br /> X - Work Group Cards General Guidelines and Instructions <br /> <br />Revised 11-12-03 <br />djones <br />