Telephones and Electronic Communications - Resident

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Control Number: 503.02.01.001 Version: 9.0 Title: Telephones and Electronic Communication Systems: Resident Page Number: 9 of 18 Idaho Department of Correction department’s intention to initiate long-term restriction of RCMS or ECS or both and allow the resident to show cause why long-term restrictions should not be imposed. To initiate this process the facility head or manager must contact the prisons division disciplinary coordinator and the applicable deputy chief or CRC operations manager. The prisons division disciplinary coordinator assists the facility with the hearing process and selection of the hearing officer. A disciplinary hearing officer or similarly trained staff must conduct the hearing and provide the prisons division chief with an audio recording of the hearing. The prisons division chief or designee makes the final decision regarding long-term restrictions in consultation with the facility head or manager. Restrictions on ECS access would not generally include restrictions on commissary access so if long term ECS restriction is approved, facility staff will provide the impacted resident with an alternative means of ordering commissary, acceptable to the contracted commissary provider. 7. Purchase of Telephone Time and Refunds For telephone time purchase and refund information, see SOP 114.04.02.001, Funds: Resident. For the purchase of ECS device and related products, see SOP 406.02.01.001, Commissary. 8. Attorney Telephone Calls Telephone calls between a resident and an attorney, placed to the attorney’s business telephone number as listed with the Idaho State Bar, are not monitored or recorded. Voice messages left by an attorney using the resident phone system for an resident are not privileged, are recorded, and can be monitored. The contract administrator or RCMS vendor must obtain, from the Idaho Bar, the business telephone numbers of all Idaho attorneys and provide the numbers to the RCMS vendor. The RCMS vendor must program the RCMS so that calls made to Idaho attorney telephone numbers cannot be monitored or recorded. Attorneys may request to have their business telephone number added to the non- monitored list. Requests must be sent to the contract administrator on the attorney’s official letterhead. The contract administrator must use the appropriate state bar website to confirm the attorney is active and in good standing with the bar, and verify the name, address, and telephone number of the attorney. If the telephone number is verified, the contract administrator provides the name and contact information to the SIU chief investigator or designee and the prison division’s chief for review prior to adding it to the RCMS. Once approved by the SIU chief investigator and prison division’s chief, the contract administrator adds the number and notifies the attorney in writing when the programming is complete. An attorney can request to add a secondary number to the non-monitored list. The request must be made using the attorney’s letterhead, signed by the attorney representing the resident, and sent to the contract administrator. Proof of ownership by means of a billing statement for the number must be provided. Personal information can be redacted from the billing statement, but name, date, account number, and telephone number must be visible. If the number is a second office and the contract administrator can independently verify that is the attorney’s place of business, the billing statement is not required. The contract