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Control Number: <br />316.04.01.001 <br />Version: <br />1.4 <br />Title: <br />Grievance and Appeal Procedure for <br />Offenders: Probation and Parole <br />Page Number: <br />2 of 12 <br /> <br />18BDistrict Managers and Section Supervisors <br />District managers and section supervisors are responsible for: <br />• Implementing this SOP <br />• Appointing a grievance coordinator in their district offices <br />• Ensuring probation and parole staff members are practicing the guidelines, <br />standards, and procedures provided herein <br />• Ensuring that offenders receive a copy of the Grievance and Appeal Process <br />Handout (appendix A) during supervision orientation <br />19BProbation and Parole Staff Members <br />Probation and parole staff members are responsible for practicing the guidelines, <br />standards, and procedures provided herein. In addition, all probation and parole staff <br />members will be required to read this SOP annually. <br />8BTable of Contents <br />General Requirements ......................................................................................................... 3 <br />1. Grievance and Appeal Process Overview ....................................................................... 3 <br />2. General Guidance .......................................................................................................... 3 <br />For Offenders ........................................................................................................... 3 <br />For Probation and Parole Staff Members .................................................................. 3 <br />3. What Problems Can and Cannot be Grieved .................................................................. 4 <br />Intermediate Sanctions ............................................................................................. 4 <br />Sentencing, Court, and Parole Decisions .................................................................. 4 <br />Previously Grieved Issues ........................................................................................ 4 <br />Outside Problems ..................................................................................................... 4 <br />4. Procedures for Filing a Grievance .................................................................................. 4 <br />Process Steps: Grievance ........................................................................................ 5 <br />5. Procedures for Filing an Appeal...................................................................................... 8 <br />Process Steps: Appeal ............................................................................................. 9 <br />6. Review and Appellate Authorities ................................................................................. 11 <br />Decision Options .................................................................................................... 11 <br />7. Notifying Offenders of Grievance and Appeal Decisions ............................................... 11 <br />8. Retention Criteria ......................................................................................................... 11 <br />References ......................................................................................................................... 11